These Terms are an agreement between you (the store owner, and anyone you add as staff) and Bentafy, a point-of-sale service (by JandyShop). By creating an account or using the app — on the website, as an installed web app, or through the Bentafy POS Android app — you agree to these Terms and to our Privacy Policy. If you don't agree, please don't use the service.
1. Your account
- Give true information when you sign up and keep your email working — we send sign-up and password codes there.
- Keep your password and owner PIN secret. You are responsible for what happens under your account and for the staff (cashier) accounts you create.
- You must be at least 18, or the legal age to run a business, to open a store.
- One free trial per owner. Opening extra accounts to get more free trials or credits is not allowed.
2. Plans, credits and payments
- Free trial: 7 days with the features you turn on in Plan.
- Free plan: after the trial you can keep selling using credits (each sale uses credits as shown in the app). When credits run out, selling pauses until you top up — your data is not deleted.
- Basic: a monthly subscription (currently ₱299/month; 12 months for the price of 10) for selling without per-sale credits. All-in is a monthly bundle with every regular add-on. Add-on modules are paid monthly on top of Basic; each has a one-time 7-day free trial. Stores activated before monthly billing keep their lifetime Basic.
- When a subscription ends: 5 days of grace (everything works), then the store is soft-locked — you can still log in, view and export your data, but not sell or make changes until you renew. Nothing is deleted for 90 days; we email you before any deletion.
- Prices are shown in the app before you pay and may change for future periods; we will tell you in the app before a change affects you.
- Payments are made by the methods shown in the app (for example GCash) and are activated with a license key. Paid periods and used credits are not refundable, except where the law requires or we made a mistake — contact us within 7 days.
3. Your store data
- Your products, prices, sales, customers, credit (utang) records, expenses and photos belong to you. You can export them (CSV) from the app.
- You let us store and process this data only to run the service for you, keep it secure and support you — see the Privacy Policy.
- You are responsible for having the right to record your customers' information (for example names, phone numbers, balances, Senior/PWD ID numbers) and for using it lawfully.
4. Receipts, taxes and the law
- Receipts printed or shared from the app are not official receipts or invoices unless you have your own BIR permit / PTU for this system and set it up in Settings. Give your BIR-registered receipt or invoice when a customer asks for one.
- You are responsible for your taxes, permits, prices (including Senior Citizen / PWD discounts) and for following the law in your business. The app's totals and reports help you, but please check them.
5. Offline selling
If the internet drops, the Sell screen can save sales on your device and send them when you are back online. Sales not yet sent exist only on that device — don't clear the browser/app data or log out before they are sent. We can't recover sales that never reached our servers.
6. Support access
When you ask for help, Bentafy support may open your store in Support mode: view only by default, for up to 2 hours per visit, with the reason recorded. Support turns on editing only to fix the problem you reported, again with the reason recorded. Every visit and edit appears in your Activity log. You can turn support access off in Settings at any time; this also ends any open visit.
7. Things you must not do
- Sell illegal goods or services, or use the app for fraud, money laundering or to harass anyone.
- Try to access other stores' data, get around limits, credits or permissions, attack, overload or copy the service, or resell access to it.
- Upload content you don't have the right to use.
8. Availability and changes
- We work to keep the service running and secure, but it may sometimes be unavailable (for example during updates or internet / power problems).
- We improve the app often. Features may change; we won't remove a paid feature during a period you already paid for without giving you a fair alternative or refund for the rest of that period.
9. Limits of our responsibility
The service is provided "as is". To the extent the law allows, Bentafy is not liable for indirect losses such as lost profit or lost sales, and our total liability for any claim is limited to what you paid us in the 3 months before the claim. Nothing here limits rights you have under Philippine consumer law that can't be waived.
10. Suspension and closing your account
- You can stop using the service at any time. Export your data first; you can ask us to delete your store data.
- We may suspend or close an account that breaks these Terms, puts other users at risk, or is used unlawfully. Where we reasonably can, we will warn you first and give you a chance to export your data.
11. Changes to these Terms
If we change these Terms, we will post the new version here with a new date and show a notice in the app for important changes. Using the service after the change means you accept it.
12. Law and contact
These Terms are governed by the laws of the Republic of the Philippines. For questions or complaints, use the Help page inside the app.